Account and Data Deletion Policy

1. How to request deletion

1. While signed in, open Profile or Settings, select Account, and choose Delete Account when that control is available.
2. If you cannot access the app, use the public Account and Data Deletion page at fixedopsuniversity.com/account-deletion or email sally@swservicesolutions.com.
3. Provide the email address associated with your account and any information reasonably needed to verify your identity. Do not send a password or payment-card number.

2. Verification and timing

We will verify your identity before deleting data. We aim to complete verified requests within 30 days, subject to applicable law. We may ask for clarification when an account belongs to an organization, has an active subscription, or involves records that must be retained.

3. Subscription cancellation is separate

Deleting an account is not a substitute for canceling an active subscription. Cancel the subscription before requesting deletion. Monthly cancellation prevents future renewal, while access continues through the current paid billing period unless applicable law or a written agreement provides otherwise.

4. Information generally deleted or anonymized

• Profile, contact, membership, invitation, academy assignment, progress, lesson activity, notes, bookmarks, assessments, goals, rewards, certificates, notifications, webinar registrations, Ask Sally conversations, coaching sessions, usage records, and device-notification records associated with the account.
• Purchase and email-delivery identifiers when deletion is not prohibited by financial, tax, fraud-prevention, dispute, or other legal retention requirements.
• Optional profile-image references and, where technically feasible, user-owned files in our controlled storage.

5. Information that may be retained

• Transaction, tax, accounting, refund, subscription, consent, and payment-reference records required for legal or financial obligations.
• Security, fraud-prevention, dispute, legal-hold, and compliance records.
• Audit records that are pseudonymized so the account is represented as a deleted user.
• Organization-owned information, course content, aggregate statistics, and de-identified information that does not reasonably identify you.
• Temporary backup copies until overwritten through normal backup cycles.

6. Third-party records

We will take reasonable steps to address covered information held by service providers acting for us. Some third parties may retain transaction, webinar, email, video, security, or technical records under their own legal obligations and retention policies. Deleting FOU OS does not delete a separate Google, Square, Zoom, browser, device, employer, or other third-party account.

7. Consequences

Deletion is permanent. You will lose access to progress, certificates, goals, coaching history, and other account data. Some earned credentials may no longer be verifiable through FOU OS. A new account will not automatically restore deleted information.

8. Contact