Welcome to Fixed Ops University OS
Developing the Next Generation of Fixed Operations Professionals
Master Communication.
Build Customer Trust.
Advance Your Career.
AI Coaching • Professional Certification • Real-World Training
A Product of
"SW Service Solutions transformed the way our advisors communicate with customers. The results were immediate."
— Kelly Ford, Melbourne, Florida
Welcome to Fixed Ops University OS
Sign in to continue your professional journey.
Master Communication. Build Customer Trust. Advance Your Career.
AI Coaching • Professional Certification • Real-World Training
A Product of
"SW Service Solutions transformed the way our advisors communicate with customers. The results were immediate."
— Kelly Ford, Melbourne, Florida
Our Mission
Fixed Ops University, the educational division of New Vision Training, Inc. dba sw Service Solutions, provides practical, progressive continuing automotive service education designed to strengthen the knowledge, communication skills, professionalism, leadership abilities, and workplace performance of automotive fixed operations personnel.
The program's content focuses on service advisor development, customer communication, diagnostic questioning, relationship building, maintenance and repair presentations, sales and closing skills, customer retention, BDC performance, service management, leadership, and other topics related to effective automotive service operations.
The primary target audience includes service advisors, BDC representatives, service managers, fixed operations managers, and other automotive service support personnel.
Educational activities and services include instructor-led classroom training, live virtual instruction, client-site workshops, seminars, conferences, self-paced online learning, role-play, guided practice, assessments, coaching, participant workbooks, and related educational resources.