FOU OS support
For login help, account access, course navigation, training questions, billing support, cancellation requests, or technical assistance:
- Email: kris@swservicesolutions.com
- Telephone: 850-563-8804
- Mail: New Vision Training, Inc., d/b/a SW Service Solutions, 1517 Abaco Cove, Niceville, Florida 32578
Privacy and deletion requests
- Email: sally@swservicesolutions.com
- Public request page: fixedopsuniversity.com/account-deletion
We aim to complete verified privacy and deletion requests within 30 days, subject to applicable law. Never send passwords or full payment-card information by email.
Information to include
- Your full name and the email address associated with the account.
- Your organization or dealership, if applicable.
- A brief description of the issue and the page or feature involved.
- Screenshots that do not expose passwords, payment details, or unnecessary personal information.
Urgent account security
If you suspect unauthorized account access, change your password where available and contact support promptly. For immediate threats to safety or criminal emergencies, contact the appropriate emergency or law-enforcement service rather than FOU OS support.
Service status and response expectations
Support hours and response times may vary. We will make reasonable efforts to acknowledge support requests promptly, prioritize access and security issues, and communicate known service interruptions through available channels.
Related policies: